Denitech
  • 360APP
  • Coppell, TX, USA
  • $15+
  • Hourly
  • Full Time

Medical, Dental, Vision, EAP, HSA, FSA, STD, LTD, Life Insurance, AD&D, Travel Assistance, Legal Plans,401(k) with Company Match, PTO, Paid Holidays, Employee Discounts, Tuition Reimbursement


Denitech, A Xerox Company is a wholly owned subsidiary of Xerox Corporation, a $22 billion Fortune 500 company.  Xerox is the world's leading enterprise for business process and document management, deploying state-of-the-art technology and solutions.  Xerox provides Denitech the strength and resources of a global operation while maintaining a local presence. With a "Think Globally, Act Locally" mindset, we are able to offer top quality solutions through personalized service to our customers in the Dallas/Fort Worth Metroplex. 

Culture:

Denitech is a team oriented company full of ambitious, go getter individuals with a work hard, play hard mentality. We offer training and world class support to set you up for success. We are looking for dynamic engaging professionals with high customer service aptitude and get it done attitude.  If you're looking to join a team or start a career, then this is the place for you!

As a Software Help Desk Technician/360 Application Specialist you are responsible for installing and maintaining the operation of the 360APP.

  • Actively seek new and existing accounts on contract, via phone calls to customers, which do not utilize the 360APP and remote install meter collection and ASM software.
  • Work with Customer Care on ASM Alerts for accounts that drop off the 360APP. Troubleshoot supply toner data.
  • Audit and review current accounts for eAutomate SYNC to ensure accounts have not dropped off the system.
  • Manage customer accounts to ensure all machines are pulling on the 360APP.
  • Perform daily 360APP maintenance by running reports including removal of duplicates.
  • Maintain major accounts. Review reports to ensure all data is pulling. Troubleshoot missing information.
  • Create, delete, and maintain access levels to the 360APP for customers and employees.
  • Attend best practice and technical calls as needed.
  • Escalate issues to GIS support as needed.
  • Manage ticketing system for all calls placed and completed.
  • Maintain monthly benchmarks set by manager.
  • Keeps attendance and punctuality in good standing.
  • Adheres to all company/department policies and procedures.
  • Maintain a positive work environment.
  • Be a team player.
  • Adhere to the Employee Code of Conduct.
  • Ability to work evening and weekend hours during peak periods.
  • Other duties as assigned. Management reserves the right to add or delete duties as deemed appropriate.

Skills Required:

  • Completion of a technical program (CIS, OMIS or MIS) or equivalent IT skills and mechanical experience preferred.
  • Strong customer service experience desired.
  • Intermediate skill level in MS Excel, Outlook and PowerPoint required
  • Attention to detail is critical in the position.
  • Good communication skills, including listening, questioning, and writing.
  • Critical thinking skills to assist in problem solving.
  • Independent work skills and able to work under deadlines.
  • Strong teamwork and customer relations skills.

 Desired Qualifications:

High school diploma or general education degree (GED); and six months to 1 year related experience and/or training; or equivalent combination of education and experience. 

 Company Perks:

  • Employee/Company discounts
  • Educational Assistance
  • 401K plus company match up to 75%
  • Paid Time Off and Holidays
  • Medical, Dental, Vision, EAP, HSA, FSA, STD, LTD, Life Insurance, AD&D, Travel Assistance, Legal Plans

 

Denitech
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