Denitech
  • Customer Care Center
  • Coppell, TX, USA
  • Hourly
  • Full Time

Medical, Dental, Vision, EAP, HSA with employer contribution, FSA, STD, LTD, Life Insurance, AD&D, Travel Assistance, Legal Plans,401(k) with Company Match, PTO, Paid Holidays, Employee Discounts, Tuition Reimbursement


Denitech, A Xerox Company is a wholly owned subsidiary of Xerox Corporation, a $22 billion Fortune 500 company.  Xerox is the world's leading enterprise for business process and document management, deploying state-of-the-art technology and solutions.  Xerox provides Denitech the strength and resources of a global operation while maintaining a local presence. With a "Think Globally, Act Locally" mindset, we are able to offer top quality solutions through personalized service to our customers in the Dallas/Fort Worth Metroplex. 

Culture:

Denitech is a team oriented company full of ambitious, go getter individuals with a work hard, play hard mentality. We offer training and world class support to set you up for success. We are looking for dynamic engaging professionals with high customer service aptitude and get it done attitude.  If you're looking to join a team or start a career, then this is the place for you!

As an Install Coordinator/Meter Specialist you are responsible for verifying that equipment is ready and to be a liaison between the customer, sales, and warehouse.  To ensure that equipment is ready for delivery and the customer has all required outlets.  Also, obtain meters via phone or email timely and accurately from customers and enter them in the eAutomate system.

  • Meet with the Warehouse Manager to ensure equipment is ready for the next day's delivery.
  • Scan delivery tickets to 3rd party delivery company for next day delivery.
  • Contact customer and verify address, electrical, stairs, etc.
  • Update delivery calendar with all information.
  • Work with the IT Department in getting equipment connected.
  • Track backorders as needed on the delivery calendar.
  • Remain in constant contact with delivery driver on every delivery updating calendar as necessary.
  • Send Customer Satisfaction Survey for every delivery directly to the customer.
  • Send Customer Welcome Packet to new customers.
  • Assist with customer moves and scheduling.
  • Enter meters daily into eAutomate system.
  • Call accounts each day for meter readings due.
  • Verify customer information on every call made.
  • Update eAutomate equipment record contacts and/or location, as needed.
  • Research meter issues to the best of your ability.
  • Escalate issues you are unable to resolve to Contracts Department.
  • Manage the meter receive folder in Outlook.
  • Confirm 360App meters have synced into eAutomate daily.
  • Escalate 360App issues to the 360App team, as needed.
  • Provide internal and external customer service.
  • Keeps attendance and punctuality in good standing.
  • Adheres to all company/department policies and procedures.
  • Maintain a positive work environment.
  • Be a team player.
  • Adhere to the Employee Code of Conduct.
  • Ability to work evening and weekend hours during peak periods.
  • Other duties as assigned. Management reserves the right to add or delete duties as deemed appropriate.

Skills Required:

  • Ability to work in a fast-paced environment.
  • Strong communication skills, including listening and questioning.
  • Excellent written and verbal communication skills.
  • Attention to details highly organized.
  • Must be customer service oriented.
  • Presents self in professional and business manner with customers.
  • Strong customer service skills.
  • Strong initiative with ability to seek out relevant information prior to making timely decisions.
  • Must have strong ethics and work as an effective, collaborative team member.
  • Strong Teamwork and customer relations skills.
  • Able to handle more than one responsibility at a time.
  • Independent work skills and able to work under deadlines.
  • Critical thinking skills to assist in problem solving.

 

  • Intermediate computer skills including Microsoft Office Products and internet.
  • Knowledge of eAutomate is preferred.
  • Intermediate skills using email and calendars is required.
  • Monarch experience is preferred.

 

Desired Qualifications:

High school diploma or general education degree (GED), plus six months to 1 year related experience and/or training; or equivalent combination of education and experience.  Two years' industry experience is preferred. 

 

Company Perks:

  • Employee/Company discounts
  • Educational Assistance
  • 401K plus company match up to 75%
  • Paid Time Off and Holidays
  • Medical, Dental, Vision, EAP, HSA with employer contribution, FSA, STD, LTD, Life Insurance, AD&D, Travel Assistance, Legal Plans
Denitech
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